FAQ's

FAQ's

 

Why must I notify Rodz.in about damages within 7 Days?
On a rare occasion, products may be damaged in the packaging during transit. In these cases, it will be your responsibility to notify us within 7 days of delivery so that we can approve a replacement unit for you. The 7day timeline ensures that the product was damaged before you had a chance to use it and thus, it will be our responsibility to make it right.

Will I get a brand new unit as a replacement?
Yes! Under our 7 Day Replacement Guarantee, if you purchased a brand new product, we will send a brand new, sealed unit to you.

 

When will my replacement unit be shipped?
As soon as the inspection of the faulty unit and the approval of your return request has been completed, we will ship out a brand new replacement unit to you.

 

What if my replacement unit is also defective?
You can raise a return request once again under our 7 Day Replacement Guarantee.
 

 

What if I have returned the wrong product?
Rodz.in will not be liable for the products that have been returned by mistake. If an extra or incorrect product has been returned by mistake, Rodz.in will not be accountable for misplacement or replacement of the extra/incorrect product returned and will not be responsible for delivering the extra/incorrect product back to the customer.